It is important for us to get feedback from customers, so we know
what we are doing right, and what could be improved. We're glad
to say that almost all the feedback we get through the farm shop
is positive and full of praise, and much of this credit has to go
to our butcher Martyn.
At Back to Nature Farm Shop, we pride ourselves on our personal
service and traditional butchery, so you can buy pork chops with
the kidney, and you will be served in a friendly and polite manner.
Just like it used to be!
Meet the Butcher
Martyn joined us in 2006 when he started helping Mark on our
stall at Acton Farmers' Market. He soon came to work in the cutting
room on the farm, and over the past six years, his knowledge and
experience of butchery has increased, and expanded to farming
methods and breeds used to produce traditional meat.
In February 2011, Martyn took over as manager of the farm shop
butchery and with his bright personality and natural customer
service skills, has earned us a reputation of traditional, good
service. It is this quality of produce and service, we believe,
which has seen the amount of customers increase throughout last
year, leading to a successful and happy Christmas 2011, during
which we are proud to report that no-one waited more than around
twenty minutes for their Christmas order.
Some of the wonderful
comments we had after Christmas 2011 - thank you so much for all
"..I just wanted to say what a great job you
are doing. The produce and atmosphere of the farm and shop are superb.
The way you communicate with your customers (Facebook,
email etc) is text book
for a small business but most of all your passion and energy come
through. I guess I am saying please keep doing what you are doing.
Your customers really really appreciate it."
"Just a quick note to say thank you very much for our turkey
this year - absolutely delicious and I think the best we've ever
"Just wanted to drop you a mail to let you know that our Christmas
food order was absolutely superb...excellent quality and enough
to keep us going for days after."
"We would like to wish you all a very happy new year and to
thank you once AGAIN for the most amazing turkey breast. We had
a delicious Christmas dinner and special thanks to the butcher [Martyn].."
"Quick note to say that the turkey breast, draped beautifully
with bacon, that we bought from Shabden Park Farm, was the best
tasting turkey we have EVER had. Thanks SO much - it made our Christmas
Inside Croydon; Time to Talk Turkey Over Christmas
to read article online
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Comments received after farm Open Days;
"thanks- we had a lovely day at the farm, especialy enjoyed
the sheepdog trials and the ducks!"
"Just wanted to say thank you to the organisers of open farm
sunday and Shabden Park Farm for a lovely day out today [..] The
farmer at Shabden was marvellous. In the drizzly rain his energy
and commitment enlivened us all. When there were too many for the
last tractor trip out to the fields (where his wonderful sheepdog
rounded up a herd of cows and he found a new calf born that morning
he didn't know about- how exciting was THAT? when the baby pooed
some bright yellow colostrum feces, like a human baby but fascinating
to the many children on board as well as to us. His shearing was
amazing- very hard work, yet he kept up a lively patter even as
he hauled the huge beast around and skillfully sheared her.
The food stalls and takeaways were excellent, farm shop produce
interesting, and everyone was SO helpful and hospitable. I realise
how much work was involved in setting up something like this, and
hope you will pass on the thanks of two grandparents to this excellent
farmer and all his staff."
"We just wanted to say thank you for a wonderful day today.
My children [..] really enjoyed the day and appreciate all the hard
work that was put in. I grew up on a farm and am really keen for
the kids to learn about farming and with the shearing, live animals
and especially the trailer ride they had a fantastic experience
despite the awful weather."